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You are here: Things to Do > Poole Beach Hut Hire > FAQ's
Last updated: 15 July 2020
Summer 2020 beach hut letting FAQ’s
What are you doing?
All existing short-term beach hut bookings up to the end of September have been cancelled and refunds are being issued.
Why are you doing this?
During the usual summer period, beach huts can be booked for a day, a week or a longer period. Some huts are much more popular due to their location. This means that they can often have a different family group in them each day or week throughout the summer. We also have many customers who book the same hut for the same week each year and have done so for many years.
Government restrictions due to COVID–19 mean the huts have to be isolated for 72 hours and then thoroughly cleansed. This means the Council is unable to honour the current bookings.
The good news is that we have been able to find a way that allows some customers to book and enjoy a beach hut this summer whilst also meeting additional government guidelines for this popular service.
What has happened to the existing bookings?
Existing bookings have been cancelled and customers will receive a full refund to the card used to originally pay for it. Please allow up to 10 working days for the refund to be processed and show on your bank statement.
What is the new service?
Beach huts can be booked for a 4 or 9 week period for the following specific dates:
18 July - 15 August (4 weeks) = £249
22 August – 18 September (4 weeks) = £249
18 July – 18 September (9 weeks) = £560
These periods are designed to minimise contact, allow cleaning and follow Government guidance to give customers reassurance that their hut has been cleaned, sealed and left empty for 72 hours before they arrive.
When do bookings open?
Bookings for the new periods open on Wednesday 15 July at 10am and will be allocated on a first come, first served basis.
In order to do this as fairly as possible, all customers who have/had a short-term booking cancelled this season have been advised of the cancellation, are being refunded and have details of when bookings open for the new revised, safer service.
How can I book?
Customers can book online at:
Bournemouth beach huts: www.Bournemouth.co.uk/beachhuthire
Poole area beach huts: www.Pooletourism.com/beachhuthire
Or by phone
Bournemouth beach huts T: 01202 451781
Poole beach huts T: 01202 708181
Can I book a beach hut for one day or one week?
No. Casual beach huts can only be booked for the periods and prices specified. This is a minimum of 4 weeks in order to minimise contact and meet government guidelines.
Can I book the specific hut I had before?
Unfortunately, we are unable to guarantee the previously booked hut. Bookings will be taken on a first come, first served basis. Customers booked for the coming weeks have been notified when bookings re-open in order to give everyone the same chance of booking.
My booking was the same as one of the periods you have specified. Why have you cancelled it?
Other customers may have bookings either side of yours. Because we are unable to clean and isolate individual beach huts, the fairest way is to cancel everyone and ask them to re-book on a first come, first served basis.
Can I extend my 4 week booking?
You can extend your 4 week booking to the 9 week period, subject to availability.
Why is there a week gap between the 4 weekly bookings?
On 15 August – 21 August, the casual huts will be closed for cleaning. This will also allow us to close each hut for 72 hours between different users as recommended by government guidelines. This is not necessary for a continuous 9 week booking.
I want my booking to include 15 - 21 August. Can I extend a week?
No. The only way to guarantee you have a beach hut for 15 - 21 August is to book for the 9 week period.
Can I still book if the 4 or 9 weeks has already started?
Yes - subject to availability, casual beach huts can be booked at any time once they have opened. Please be aware that due to the discount on offer, the price will remain the same, even if you are only able to use one or two weeks of your booking.
Why are the date options so limited?
The dates have been chosen to give customers the best option to enjoy the beaches safely whilst ensuring the additional cleansing, maintenance and staffing resources needed are in place.
I have an Access to Leisure Card, can I get an additional discount?
Prices have already been heavily discounted. No additional discounts or offers apply.
Can I sub-let or share my beach hut rental with others?
Due to Covid-19 restrictions, the need for cleansing and to meet government guidance, the terms and conditions of your rental do not allow you to sub-let or share your casual hire beach hut with others outside of your family bubble. Should you break these conditions, your booking will be terminated and no refund will be given. Government guidance and advice on social distancing is your responsibility and should be followed at all times.
What are you doing to enforce social distancing?
Please remember that social distancing and limiting contact with those outside of your household remains essential in controlling COVID-19. As a beach hut user, it is important you self-enforce social distancing. To help get the message across you will see signage, reminding people to keep their distance along the seafront.
In addition, if your beach hut is located on the promenade, you are required to use the beach area for any tables and chairs and not place these on the promenade itself. This will help to keep the promenade clear, aid social distancing and ensure your safety as well as the safety of other beach users.
The beach is too busy and I haven’t been able to use my hut. Can I have a refund?
No. As we have seen, people are keen to visit the beach and with the favourable weather set to continue we expect a significant increase in visitors. This is why it is important that all beach users follow the social distancing measures. Advice to all beach users remains, if the beach is too busy, go home or to your accommodation. Please plan your visit carefully and if you are in any doubt, or feel you are unable to maintain social distancing then please do not use your hut.
If government COVID-19 restrictions tighten again and I am unable to use my hut will I get a refund?
Yes. As this is effectively a holiday booking and to help customers book with confidence during the current COVID-19 outbreak, we will continue to follow the official guidance from the UK Government and Public Health England. Should we need to make any changes to our services or restrict access to beach huts due to COVID-19 Government imposed restrictions, we will advise customers as soon as possible and provide a pro-rata refund.
If I or anyone in my family group have COVID-19 symptoms and need to self-isolate, can I cancel my beach hut booking?
Customers who fall ill due to COVID-19 or are required to self-isolate, please contact us as soon as possible. We have relaxed our booking policy so that you can cancel your booking up to one week before it is due to start. Please note that if your booking has started and then you fall ill, we are unable to provide any refund as we will be unable to re-let the hut.
What toilets are open?
23 blocks of toilets along Bournemouth and Poole’s seafront are now open from 10am-7pm. Whilst additional cleaning takes place daily, all users must self-enforce social distancing when queuing for these facilities. If facilities become too busy or people are not adhering to the guidelines we will close them for a period of time. For an up to date list of open toilets please check the Council’s website.
What car parks are open?
All public car parks are now open, with the exception of Undercliff Drive, which will remain closed to help social distancing on the promenade.
Please use your mobile phone to pay for parking where possible, by calling or using the relevant parking app. This is to avoid queues and touching the pay machines.
In Bournemouth this is PayByPhone.
In Poole this is JustPark.
If you have to pay using cash or card, please follow social distancing rules and clean your hands before and after using the pay machines.
Are Lifeguards on duty?
There will be no lifeguards on any of the beaches for the time being. It is at your own risk if you choose to enter the sea during this time. For up to date information visit BCP Council’s service update pages for Lifeguards.
What is open?
With lots of businesses re-opening from the 4 July onwards, advice for visitors is to plan ahead and know before you go.
See our websites for more information
What times of the day can I access my beach hut by car?
Access to Bournemouth seafront is via Exeter Road gate and Boscome East gate between 9am and 10am. Vehicles must be off the promenade by 10am. Please note that all other gates are locked. Gate times are subject to change without notice. Please call 01202 451781 to check access times.
When can I collect the keys for my beach hut and when do they need to be returned by?
Your beach hut keys will be available from 10.00am on the first day of your booking from the Beach Office indicated on your booking confirmation, and keys must be returned by dusk on or before the final day of your booking.
Can I sleep in my hut overnight?
Beach Huts are for daytime use only, and no over night sleeping is permitted. Bournemouth Beach Lodges offer overnight beachside accommodation, click here for more information.
What furniture is included within the hire of a beach hut?
Beach Huts are furnished with a cupboard, fixed side table, three deckchairs and a single gas ring (gas provided). Please note that no crockery or cooking utensils are provided.
How many people can use a beach hut at one time?
Use of beach huts is restricted to a maximum of six people.
I wish to cancel/amend my booking, how can I do this?
To cancel or amend your booking please call 01202 451781 or email Bournemouth.seafront@bcpcouncil.gov.uk
Where is the nearest place to park?
A full list of seafront car parks and post codes will assist you in locating the car park which is best suited to you and your beach hut location.
Are dogs permitted in Beach Huts?
Dogs are permitted in beach huts, and on all beaches from the 1st October – 30th April. However from the 1st May – 30th September they are only permitted on dog exercise beaches.
Can I join a Beach Hut Site Waiting List?
At the moment all Waiting List are closed. Please keep checking for further updates
Click here to view the full terms and conditions.
Key collections - For beach huts please collect your key from Bounemouth TIC, Pier Approach, between 10am-4pm on the first day of your booking.
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