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Castlepoint Shopping Park

Outside the font of M&S with stands and people in front


From free parking to late night shopping, Castlepoint caters to the hearts and minds of the shoppers by providing an outdoor mall experience to suit every lifestyle. Castlepoint welcomes millions of shoppers every year to take advantage of its attractive line up of retailers offering everything from fashion and beauty to DIY and electricals and everything in between. Aside from providing shoppers with a home from home, Castlepoint engages the community in festivities making the park a fun and friendly place to visit any day of the week. The way in which the shopping park has brought people together from both near and far through recent events has demonstrated its potential in being the largest shopping park in the UK. It is safe to say that Castlepoint has shown itself to be not only a place to shop but a social space for visitors of all ages to enjoy.

However, be assured that if shopping is the primary purpose of your visit, you’ll find everything you need right on your doorstep. Check out our website for all the information you need regarding opening hours, special offers and much more and don’t forget to visit the Facebook page for news and updates on upcoming events.

Finally, are you a Knight or a beautiful Princess? Knights and Princesses always belong to an exclusive club...and so should you! Sign up to the Knights & Princesses Kids Club and make sure your name is on the guest list for all the exclusive events, special offers and promotions featuring the best kids attractions in the area reserved to Club Members only. It's free! So all you need to do is sign up and all these great benefits will be yours! See our website for details.


Management Suite

There is a Management Suite located on the ground level, underneath Argos.  The office is open from 10.00am until 4.00pm.  Out of office hours, please use the intercom adjacent to the office doors and our 24 hour on-site team will be pleased to help you.


Shopmobility provides a mobility scooters, manual wheelchairs & electric wheelchairs for those who struggle with their mobility because of disability or other issues to get around the shopping centre. It is available to anyone, young or old, no matter whether their mobility impairment is temporary or permanent.

When and Where?

Castlepoint Shopmobility can be found on the lower ground car park at the front of Aisle 11. It is opposite the lower bay village car park (where Frankie & Benny's and Nandos are located). The Shopmobility unit is open 5 days a week, Monday - Friday from 10.00 am to 4.00 pm and Saturdays (from 7th April 2018). On Sunday wheelchairs are available from the Management Suite, which is located on ground level, underneath Argos.

How much will it cost?

Visitors pay £5 per visit. There is also an annual membership fee of £10.50 with a reduced fee of £2.50 for each visit. First time visitors will be asked to register and will need to show some form of identification. Full training can be given on any of the equipment and bookings can be made in advance to ensure availability.

For more information about this service, please telephone the Shopmobility Unit on 01202 598295. Castlepoint Shopmobility is part of sedcat (South East Dorset Community Accessible Transport) registered charity number 1146311 and is part supported by Castlepoint. Please click on the link to find out more about us:

Customers with Access Needs

At Castlepoint Shopping Park we strive for excellence in terms of accessibility and customer satisfaction. Castlepoint Shopping Park is pleased to work closely with Access Dorset. This partnership helps to ensure that our park remains as popular as ever with disabled customers. 

To find out more about Access Dorset click here

Internet Access and Free WiFi

There is free internet access available Monday to Friday 10.00am - 4.00pm in the Management Suite.

Free WiFi is also now available at Castlepoint Shopping Park. 

Lost Property

If you have any lost or found items, please go to the Management Suite located on ground level, underneath Argos (available 24 hours.)

Castlepoint Bike Security

We are fully aware of the amount of bike theft that occurs locally.  Castlepoint are working with the Police in the community to help prevent the possible theft of your bike.

D locks are considered the most secure way to lock up your bike.   Large D locks are easier to use and can lock several bikes at a time, but mini D locks are light and easy to carry, plus they are harder for thieves to break.

It will give you the peace of mind that you can leave your bike secure when you go shopping.

Toilets and Parent and Baby Facility

There are two toilet facilities situated on ground level only.  East Toilets: situated next to the Management Suite.  This toilet also has a separate parent and baby facility for changing and feeding.  West Toilets:  Situated underneath Boots.

There are also toilets situated at Shopmobility adjacent to Hamblin Way opposite Frankie and Benny's and within Asda, Sainsbury's and Marks & Spencer.


These can be found outside Asda and outside Sainsbury's. There is also a cashpoint located outside the Natwest Bank and Barclays Bank on Hamblin Way. There is another located within Marks and Spencer (ground level.)


There is a public phone situated within Asda and Sainsbury's.

Post Box

There is a Post Office/Box located within the parade of shops on Castle Lane West opposite Castlepoint Shopping Park.


The library, owned by Bournemouth Borough Council, can be found in the East Village on Hamblin Way.  The library has free internet access and holds a number of events during the course of the year.

For more information, please click on the link


There are two photobooths at the centre, one situated on ground level next to the Management Suite and the other on the upper level outside Sainsbury's.

Opening Times

Standard Opening Times (1 Jan 2019 - 31 Jan 2020)
Monday - Saturday09:00 - 20:00*
Sunday10:00 - 16:30*

* Please note that some stores open at different times. Please check individual store pages.

Dates and times marked with a '*' are provisional and may be subject to change
Castlepoint Shopping Park
Castle Lane West
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Call direct on:

Tel01202 510050



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      Map & Directions

      Road Directions

      Height of barrier: 2.1 metres from ground

      From Southampton

      Take the M27 Westbound towards Bournemouth.

      Continue on the M27, which becomes the A31 towards Ringwood.

      Leave the A338 at the second junction signposted A3060 Wimborne and follow the signs for Castlepoint.

      You will approach the Cooper Dean roundabout, turn right under the flyover following Castlepoint signs, past the Harvester Inn on the left into Castle Lane West.

      Proceed for approximately half a mile until you reach a roundabout where you will clearly see our Shopping Park.

      From Bournemouth

      Head out of Bournemouth onto the Wessex Way A338.

      At the Cooperdean flyover follow signs to A3060 Wimborne and follow the signs for Castlepoint.

      Pass the Harvester Inn on the left into Castle Lane West.

      Proceed for approximately half a mile until you reach a roundabout where you will clearly see our Shopping Park.

      Public Transport Directions

      By Bus

      There are Bus Stops situated on Hamblin Way, the one opposite Frankie and Benny's and Nando's adjacent to Shopmobility is Wilts and Dorset with direct links to Bournemouth Town Centre via the Rail Station and to Poole. The other two bus stops for Transdev Yellow Buses, by the banks on Hamblin Way, serve a number of routes throughout the Bournemouth and Poole conurbation. Wilts and Dorset - Tel: 01202 673555 or Yellow Buses - Tel: 01202 636000 or Information, Bus Timetables & Centre Guides can be obtained from the Castlepoint Management Suite, located on ground level, underneath Argos. If you have any travel queries please call 01202 510050.



      These can be ordered from the Customer Services Desk inside Sainsbury's and Asda or from the Management Suite, located on ground level, underneath Argos. 

      The telephone number for a local taxi firm is 01202 556677.

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